FAQ

Where does Matcha Mami’s matcha come from?

Our matcha comes directly from Kyoto, Japan, a region renowned for its centuries-old tradition of cultivating the finest matcha. Thanks to Kyoto’s ideal climate, nutrient-rich soil, and expert tea farmers, our matcha is vibrant green, smooth in texture, and rich in umami flavor, making it one of the highest ceremonial-grade matcha available.

How do you prepare matcha?

Matcha can be enjoyed hot or cold, with or without milk, depending on your preference.

To prepare a traditional matcha:
1. Sift 1/2 teaspoon (1g) of matcha powder into a bowl.
2. Add 70 ml (2.4 oz) of hot water (around 70°C/160°F – not boiling).
3. Whisk using a bamboo whisk or an electric frother until the matcha is smooth and frothy.
4. If desired, you can add more water or milk to adjust the taste.

How much matcha do I need for one cup?

For a traditional matcha, use about 1/2 teaspoon (1g) of matcha powder.

If you prefer a stronger taste, you can use up to 1 teaspoon (2g).

How should I store matcha after opening?

To maintain freshness, store your matcha in a cool, dry place away from light, heat, and moisture. Ideally, keep it in the fridge to preserve its color and flavor.

Why drink matcha instead of coffee? What are the benefits?

Matcha provides a gentle and sustained energy boost without the jitters or crashes associated with coffee. It contains L-theanine, which promotes relaxation and focus, as well as antioxidants that support overall health.

Which countries do you ship to?

We currently ship to 32 countries across different continents:

  • North America: Canada, United States.
  • Asia: Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates.
  • Europe: Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
  • Oceania: Australia, New Zealand.

You can check the full list of available countries at checkout.

Are there customs fees if I order from abroad?

Customs fees may apply depending on your country’s regulations.
Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer.
We recommend checking with your local customs office for more information.

How long does it take for my order to be shipped?

Orders are usually processed and shipped within 1 to 3 business days after confirmation, except on weekends and public holidays.
You will receive a confirmation email with tracking details once your order has been dispatched.

Is it possible to modify or cancel my order?

Once an order is placed, we process it quickly to ensure fast shipping. If your order has not yet been shipped, you may contact us as soon as possible to request a modification or cancellation at : contact@matchamami.com
However, once your order has been shipped, no changes or cancellations are possible.