Política de envío

  1. Purpose
    This Shipping Policy (hereinafter, the “Policy”) sets forth the terms and conditions applicable to the delivery of products purchased from Matcha Mami Inc.(hereinafter, the “Company”).
    By making a purchase on the Company’s website (hereinafter, the “Site”), the customer (hereinafter, the “User”) agrees to the terms of this Policy.

    2. Shipping Areas
    The Company ships in the 32 countries available at checkout. Any order placed with a shipping address outside these territories will be automatically canceled and refunded.

    3. Processing and Shipping Times
            •       Orders are processed from Monday to Friday. No orders are processed or shipped on weekends or public holidays.
            •       Orders are generally processed within 1 to 3 business days after confirmation.
            •       Once shipped, delivery times vary depending on the destination and the selected shipping carrier.

    While the Company strives to meet these timelines, it cannot be held responsible for delays beyond its control, including those caused by shipping carriers or customs processing.

    4. Shipping Fees
            •       Shipping fees are calculated at checkout based on the shipping address and the selected shipping method.
            •       Any promotion for free shipping applies subject to the conditions specified on the Site at the time of purchase.
            •       For shipments to the United States, the User is responsible for any additional fees that may be required by customs or local tax authorities (such as duties, import taxes, or handling fees).

    5. Order Tracking
    Once an order has been shipped, the User will receive an email with a tracking number to monitor the shipment’s progress via the selected carrier.

    6. Shipping Address
    The User is responsible for providing an accurate and complete shipping address. If an error in the provided address results in a failed delivery or requires reshipment, any additional costs will be charged to the User.

    7. Lost Items in Transit
    If a package is marked as “delivered” by the carrier but has not been received, the User must contact the carrier directly to initiate an investigation. The Company is not responsible for lost packages once they are confirmed as delivered.

    8. Delays and Force Majeure
    The Company cannot be held responsible for delivery delays caused by events beyond its control, including but not limited to strikes, natural disasters, carrier service disruptions, or any other force majeure event as defined under Article 1470 of the Civil Code of Québec.

    9. Order Cancellation
    An order may be canceled at no cost as long as it has not yet been shipped by sending an email at : contact@matchamami.com

    10. Changes to the Policy
    The Company reserves the right to modify this Policy at any time. Any changes will take effect upon publication on the Site.

    11. Contact
    For any questions regarding shipping, the User may contact the Company at the following email address: contact@matchamami.com